XSML has implemented an independent complaints mechanism, allowing external parties to file a complaint or start a whistleblowing procedure concerning projects financed by XSML.
The mechanism ensures the right to be heard for complainants who feel affected by an XSML-financed operation to enable resolution of disputes and help XSML in drawing lessons learned for current and future operations. XSML strives to implement a robust and independent procedure and to communicate transparently about it to stakeholders.
XSML has set up an independent Complaints Office which decides on the admissibility of a complaint and handles all subsequent processes, including administration and coordination of complaints including resolution.
If you have a complaint or have questions or concerns related to cases in ongoing dispute resolution or compliance processes, please contact us at firstname.lastname@example.org.